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Perhaps the phone call came from the facility itself: your mother fell overnight, and the nurse on the line sounded rehearsed. Perhaps you noticed it yourself, a sore on your father’s heel that grew between Sunday visits, or a roommate’s warning in a low voice. Whatever brought you here, the next step does not have to be a lawsuit or even a decision. It can simply be learning what the law says about nursing home abuse and who handles these matters. This site is a directory. It points families toward independent firms that take nursing home abuse and neglect matters, and it does not practice law, represent families, or say whether anyone has a claim. This page gathers the statewide rules in one place. The city pages linked further down add local inspection information and local reporting contacts.
California regulates two main kinds of residential settings for older adults. Skilled nursing facilities provide round-the-clock nursing and are licensed and inspected by the California Department of Public Health through its Center for Health Care Quality. Assisted living settings, known in state law as RCFEs, are a separate category. The distinction matters because some rules below apply to both and others do not.
The site is arranged in two layers. This page covers what is the same in every California city: the state’s civil protection statute for older adults, the filing deadlines, the MICRA limits on certain damages, and the statewide agencies that accept complaints. Each city page covers the local picture, including inspection information for nursing homes in that city and the local offices that take reports. Listings for independent firms appear on this page and on the city pages. A listing is a placement, not a recommendation, and no listed firm is connected to this site.
Families sometimes wonder why a directory exists at all. The short answer is that searching for help after a frightening visit is hard, and the results mix law firms, lead sellers and advertising together. A directory keeps the statewide rules, the reporting contacts and the local listings in one place, clearly labeled, so a family can decide what to do next without pressure.
Nothing here evaluates a family’s situation. The goal is narrower: to explain the rules in plain language, so that when you do speak with counsel, you already know the vocabulary and the questions worth asking.
Two words come up constantly and are easy to blur. Abuse generally describes harm someone inflicted, such as a shove, a threat or a theft. Neglect describes help that should have been given and was not, such as water, turning or supervision. A nursing home abuse claim can rest on either one, or on both, and families do not need to sort out which label fits before asking questions. That sorting is part of what a nursing home abuse lawyer does.
Nursing home abuse rarely looks like a single violent moment. More often it builds from overlooked call buttons, rushed transfers and staff who stop checking. People with dementia or trouble speaking are the most exposed, because they cannot always tell anyone.
Physical abuse means using force that injures or hurts someone: hitting, pushing, twisting an arm during a transfer, or tying a person to a bed or chair without a doctor’s order. Overmedicating someone so that they sleep through the shift is a chemical form of the same thing. Bruises shaped like fingertips and fractures with no clear story behind them are the injuries families mention most.
This form of abuse is sexual contact with someone who did not or could not agree to it. Advanced dementia usually removes the ability to agree. The person responsible might work there, might be visiting, or might be someone else who lives in the building. Genital bruising, unexplained bleeding, torn underwear and panic during bathing all warrant a call to law enforcement.
Emotional abuse includes shouting, name-calling, threats, humiliation and cutting someone off from family. It leaves no bruise, so families usually notice it through behavior. A father who goes silent when a certain aide enters, or a mother who asks you to take her home every single visit, may be showing you something words cannot.
Money and property disappear in quiet ways. Cash leaves a wallet, jewelry vanishes from a drawer, a new name appears on a bank account, or someone pushes for a signature on paperwork nobody explained. Asking the home for a written accounting of any money it manages for your relative is a reasonable first step. Financial abuse often goes unnoticed for months because statements go to someone who no longer checks them closely.
Neglect is a failure to meet basic needs. It includes missed meals and fluids, residents left in soiled clothing, skipped repositioning, poor supervision, and medicine given late or not at all. Under case law discussed below, these everyday custodial failures are treated differently from medical judgment calls, which affects how a claim is valued.
Families are often the first to notice that something has changed, because staff rotate and see only part of the picture. A single rough day proves little. What counts is a problem that keeps coming back, and the only reliable way to see that is to keep notes.
Falls and accidents deserve the same attention. Some falls happen despite good supervision, but repeated falls, falls that nobody saw, or a fracture reported days after the fact are reasons to ask what the fall prevention plan says and whether anyone followed it. Accidents that keep happening to the same person are rarely random.
Pressure injuries, often called bedsores, form when someone who cannot shift their own weight stays in one position too many hours. They are graded by depth, and the deepest reach muscle and bone. A wound that worsens from one visit to the next suggests a turning schedule is being missed, which is a custodial task rather than a medical judgment.
Write down the date, the time, what you saw and which employees were on duty. Take photographs when it is safe and dignified to do so. Keep every letter, text and email from the nursing home, and ask in writing for any incident report about a fall or other harm. When your relative cannot explain what happened, your notes may be the most complete account anyone has.
Every skilled nursing facility that accepts Medicare or Medicaid must follow federal rules on dignity, freedom from mistreatment, freedom from unnecessary restraints and chemical sedation, and fair notice before a transfer or discharge. The California Department of Public Health enforces licensing standards on top of those rules and investigates complaints about individual nursing homes.
The state adds a civil statute aimed squarely at the mistreatment of older and dependent adults: the Elder Abuse and Dependent Adult Civil Protection Act (EADACPA), Welfare and Institutions Code section 15600 and following. It reaches skilled nursing facilities and also assisted living settings (RCFEs), so a family whose relative lives in assisted living is not outside its protection simply because the building is not a nursing home.
EADACPA matters most in two situations. First, under section 15657, when abuse or neglect is proved by clear and convincing evidence and involved recklessness, oppression, fraud or malice, a court must award attorneys’ fees and costs. Second, the same section, at subdivision (b), lets a claim for the elder’s own pain and suffering before death survive the death. That second point is covered again under damages.
These protections do not depend on whether a home is large or small, part of a chain or independently owned, or paid for privately or through public programs. Abuse is prohibited in every licensed California setting, and families can raise a concern with the state whatever the answer to those questions.
State deadlines differ by the type of claim, and the shortest one that applies is the one that controls.
A general personal injury claim has two years under Code of Civil Procedure section 335.1. A wrongful death claim also has two years, under sections 377.60 and 335.1.
Medical malpractice runs on a dual trigger under CCP 340.5: one year from when the injury was discovered or should have been, or three years from the injury, whichever arrives sooner. That is the reverse of the more forgiving pattern in many other states, and it catches families who assume they have plenty of time. Discovery here means the point when a person knew, or reasonably should have known, about the injury and its likely cause, which is not always the day it happened. Before a malpractice suit is filed, CCP 364 requires 90 days’ notice to the provider.
Which clock governs depends on how a claim is framed, and that framing is a legal judgment. Families who suspect harm often speak with counsel early, so that no deadline slips while records are still being gathered.
Immediate danger means 911, before any other call. Outside an emergency, the offices below accept reports, and contacting one does not prevent contacting another. A report is not the same as filing a claim.
| Agency | What It Handles | How to Reach It |
|---|---|---|
| California Department of Public Health, Center for Health Care Quality | Complaints about licensed skilled nursing facilities, including inspections and citations | Complaint process through Cal Health Find on the Department of Public Health site |
| Adult Protective Services | Suspected mistreatment or exploitation of an older or dependent adult | 1-833-401-0832, Department of Social Services |
| Ombudsman CRISISline, California Department of Aging | Around-the-clock line for concerns about residents of facilities | 1-800-231-4024, Department of Aging |
| Local police or sheriff | Assault, sexual assault, theft or any other crime | 911 in an emergency |
Each office decides for itself how to follow up, and some reports lead to an unannounced visit. Reporting nursing home abuse to more than one office is common, because each looks at a different part of the problem: licensing, the safety of one adult, or advocacy for people living in the building.
Some families worry that a report will make things worse for the person they love. State and federal rules prohibit retaliation against people who raise concerns, and if you see signs of retaliation after a report, that is itself something to report. You may also ask whether your relative can be moved while a complaint is reviewed.
Before you call, jot down the home’s name, your relative’s name, the dates involved, what you saw and any staff names you know. Inspectors have the power to cite a nursing home and order fixes, but they do not seek money on your family’s behalf. That is a separate step, and it is entirely your family’s choice.
Economic losses, such as hospital bills, therapy and the cost of moving to another facility, are not capped in California. Noneconomic losses, such as pain, suffering and emotional distress, can be capped by MICRA, Civil Code section 3333.2, when a claim counts as professional negligence by a health provider. Whether a given claim counts is a legal question, and it is one of the first things counsel will look at.
Under the AB 35 schedule, the 2026 MICRA limits are $470,000 in non-death claims and $650,000 in wrongful death claims. Those figures rise by $40,000 and $50,000 each year until they reach $750,000 and $1,000,000 in 2033, and after that they adjust by 2 percent a year.
Not every claim against a nursing home is professional negligence. In Holland v. Silverscreen Healthcare (2025), 18 Cal.5th 364, the state Supreme Court ruled that custodial neglect, meaning failures in hygiene, food, hydration and basic safety, is not MICRA professional negligence. In 2026, in a matter known as Aud, the first published appellate decision to apply Holland to a verdict held that the MICRA cap did not apply to a jury award for custodial neglect involving falls, pressure injuries, malnutrition and dehydration.
Two further rules affect families after a death. Section 15657(b) of EADACPA lets the elder’s own pre-death pain and suffering survive when its standard of proof is met. A broader survival window created by SB 447 closed for claims filed after December 31, 2025. How these rules fit a particular family is a question for a licensed lawyer.
This directory does not review claims and does not act for anyone. If you send an inquiry through the form or phone line here, it goes to an independent firm that handles nursing home abuse matters, and that firm decides whether to reach out. This site plays no part in any case after that point.
Before any meeting, it helps to write a short timeline: when your relative moved in, when you first noticed a problem, what staff told you, and what has happened since. A one-page summary makes the first conversation faster and keeps the details straight when emotions run high. Bring copies, not originals, and keep a list of what you handed over.
Counsel looking at a possible claim usually starts with the medical chart, the facility’s service plan, staffing rosters, inspection results and the date the injury happened, since the deadlines run from there. They also look at whether the harm came from custodial failures or from medical decisions, because that affects which rules apply. You can prepare by gathering the admission agreement, hospital discharge papers, your notes and photos, invoices, and anything the facility sent you in writing.
Many attorneys who take these matters also practice personal injury law, and some focus on elder abuse specifically. You can confirm a lawyer’s license with the State Bar before a meeting. It is also fair to ask a nursing home abuse lawyer how the firm communicates, who will handle the day-to-day work, and how often the family can expect an update on the case. Your family keeps control of each choice, from the first phone call to the question of hiring anyone at all.
State law applies everywhere in the state, but inspection histories, reporting offices and listed firms change from place to place. Each city page covers its own area.
Los Angeles: inspection information for nursing homes across the city and the local offices that take reports of abuse.
San Diego: what state and federal inspectors found at certified nursing homes in the city, and where to report locally.
San Jose: inspection findings for nursing homes in the city and the reporting contacts for Santa Clara County.
When a concern about someone you love will not settle, you can describe it using the form or phone line on this site. Your message reaches an independent firm that handles nursing home abuse matters in California, and nothing further happens unless your family wants it to. Emergencies come first: call 911 whenever someone faces immediate harm.
Yes. Depending on the facts, a claim might be framed as general negligence, medical malpractice, wrongful death, or a claim under EADACPA, the state’s elder protection statute. Each carries its own deadline and its own rules on damages. Choosing among them is a legal judgment, so a licensed lawyer, not a directory, is the right person to explain which options could apply.
Most people look for counsel who concentrate on personal injury or elder abuse and who have handled claims against skilled nursing facilities. Useful questions include how many similar matters they have taken, whether nurses or physicians review the chart, who keeps the family updated and how fees are set. Write the answers down and compare firms on facts you can verify.
There is no set figure, and no one can predict an amount before reviewing the facts. Economic losses are not capped. Noneconomic losses may be capped under MICRA at $470,000 for injury and $650,000 for a death in 2026 when a claim is professional negligence. Under Holland, custodial neglect is not professional negligence, so that cap may not apply to it.
While the elder is living, the claim generally belongs to the elder, and a legal representative can act for someone who cannot manage their own affairs. After a death, a claim under CCP 377.60 is brought by the family members that statute names, and under section 15657(b) the elder’s own pre-death pain and suffering can survive. A licensed lawyer can explain who holds which claim.
Yes. EADACPA, Welfare and Institutions Code section 15600 and following, covers skilled nursing facilities and also assisted living settings, known as RCFEs. Deadlines, proof standards and damages still depend on how a particular claim is framed, which is why families usually ask counsel to walk through the options before anything is filed.
Many independent nursing home abuse attorneys offer a free consultation and take these cases on contingency, so any fee comes out of a recovery rather than upfront. Terms differ between practices, so ask for them in writing and read them before signing anything.
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If you or a family member have been the victim of nursing home abuse, you may be eligible for financial compensation.
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National Nursing Home Lawyers is a directory of independent law firms. It is not a law firm, does not provide legal services or legal advice, and does not participate in any case. Use of this site does not create an attorney-client relationship with National Nursing Home Lawyers or with any listed firm. This website is to be considered ATTORNEY ADVERTISING. Any past settlement or verdict values are no guarantee of similar future outcomes. Requests submitted through this site are shared with an independent attorney for review.